Poor Service Delivery

Poor Service Delivery Extremely poor Customer Service I have been struggling endlessly with their service desk to have my EXISTING account activated and two other accounts on my name cancelled.

I fail to understand that nobody can explain my DSTV account error . The advice from all their service operators is we will come back to you, and that never happened, Promises of a supervisor calling me back never materialized, after I have spent all my time, my minutes and airtime calling them.

No outward calls allowed by front desk, no access to emails and non available supervisors when asked to escalate.

My account is been paid R2880.05 and not even a mail from them when i call the put you and hold and never answer the call,

i need someone to help me with this