Poor service delivery

<p>We took the R949 deal for the DSTV Explora which includes installation. Once received, we struggled to get a installer which can do it in our area. contacted DSTV three times and every time they said they will come back to me with a solution - still waiting! Ons investigation we discovered that we are paid a pro-rata for the Explorer since delivery date, although we struggled to get a installer. We paid for installation ourselves as no one is getting back to us - and we called them again and still waiting for someone to come back to us.</p>