POOR SERVICE DELIVERY

ACCOUNT WAS PAID YESTERDAY FOR RE-CONNECTION ON 2 DECODER'S, WHICH ARE ON MY DAD'S NAME, AMOUNT INCLUDED RE-CONNECTION FEE AS WELL. YOU WOULD EXPECT RE-CONNECTION AS SOON AS PAYMENT WAS DONE, BUT THIS DID NOT HAPPEN. ONLY 1 DECODER WAS RE-CONNECTED, WHILST THE OTHER WASN'T, I'VE MADE NUMEROUS OF TELEPHONE CALLS TO THE CALL CENTRE, THEY ADVISED ME THAT THE OTHER DECODER WAS NOT BEING PICKED UP AND I MUST GIVE THEM 3 HOURS TO RECTIFY, 3 HOURS HAD PAST AND STILL NOTHING I CALLED THEM BACK THEY SAID THAT I MUST GIVE THEM 2 HOURS AND NOW ITS WAY PAST 2 HOURS AND STILL NOTHING! THIS IS ABSOLUTELY RIDICULOUS BECAUSE I AM PAYING RE-CONNECTION FEES, SO I EXPECT RE-CONNECTION TO BE DONE ASAP!! MULTICHOICE IS TOO QUICK TO DISCONNECT IF PAYMENT IS NOT MADE BUT THEY CANNOT DELIVER SAME. REALLY BAD SERVICE FROM MULTICHOICE, WHICH I'VE NEVER EXPECTED!!!