Poor service delivery

What was promised to be a smooth transition to the DSTV explorer, turned out to be a nightmare, not to mention a waste of time. Numerous conversations with various call centre agents has still not delivered any results. Starting from Kehla Ndamane, who sold the product exceptionally well, with a promise to have the debit order that would authorise the order, come off the following day and have the delivery (with installation) in 7 working days. Two weeks later and none of the above has happened. In following up, i then spoke to the following consultants (all at different intervals, with me doing the follow up each time): Noma Mtimbane, Kgwadu Mabetwa, Khumbulani Zulu, Thuso Diyale and Kagiso S****lekae, and all I've received from them is a crash course on their policies and procedures, coupled with empty promises to have someone call me, and still no help on what i actually needed. I'm not sure if DSTV bit more than they could chew on this upgrade! The key issue, whilst they go through their teething stage, is the inconvenience i have to endure (with kids who are constantly nagging to watch their favourite shows).