1 reviews | Active since Mar 2012
POOR SERVICE DELIVERY
MULTICHOICE service really disappointing . I have sent them repeated emails on activating my service due to misinformation being communicated from their call centre and not even a complaint helped with improper advise on the activation of my DSTV service.<br> <br> Their advise has not helped and the service is still deactivated after a month of which I have paid as telephonically advised. If I log onto my self service account, there is nothing to be paid or reactivated, a zero balance so this means actually that my DSTV should work and it is not.<br> <br> Further more their consultant at the call centre confirmed that I will be able to watch from abroad and now, I can not as the service is not available in the country I am. He said all I need is an internet connection, of which I have. Unreal on their advise and guidance!!!<br> <br> Unbelievable is what I can say.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We have tried contacting you on the number provided, to no avail. According to our records you have been assisted with your request, and your services are active on our side. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards,
Lebogang
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We have tried contacting you on the number provided, to no avail. According to our records you have been assisted with your request, and your services are active on our side. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards,
Lebogang