Poor Service Delivery

I purchased a DSTV decoder (including installation voucher) and a week later after many phone calls to schedule the install the device is still laying on my table with no hope of connection anytime soon.<br> <br> The supposed supplier Aerial King has failed to show up on 4 different occasions and consultants are rude and not very educated.<br> The DSTV call center agent Makosozana simply says they cannot assist and that installation of the DSTV service is my own problem.<br> <br> What good are your billboards and commercials if you cannot get potential customers at ground zero to simply get connected?<br> <br> Will be taking the decoder back for a refund and I am not eager to hear about any DSTV products again :(<br> It is shocking to me that I can get better service by calling the free SABC call center!<br>