1 reviews | Active since Dec 2012
Poor service delivery
I am a loyal mnet subscriber for the last 10 years +. But the last few weeks we have been struggeling with NO signal. For days on end!!!! There is also NO telephonic option for mnet terrestial viewers to phone and ask or inform them there is no signal. I have to send a email. If i am lucky and they respond to my mails, they tell me sorry i have to go digital ( full dstv premium). We are not intrested in that, we only want mnet. We have been as stated loyal mnet subscribers. We pay alot per month for the ONE channel and expect to have service. We dont get reimbursed for the days we dont have any signal. And i mean days!!! 3 - 4 days straight. Then we get signal for a week or 9 days then its off again!!!! We had signal for mnet out of the last 30 days, we had about 20 days signal. I want to go as far as to demand service for our terrestrial viewers. It is not accepteble!! Please try and help us.<br> Tganks
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your concerns regarding the signal quality in your area.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your concerns regarding the signal quality in your area.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert