POOR Service Delivery

I started the process of applying for an Explora decoder from DSTV during February. The process involved sending an SMS with the word DPP to 32444. Fourteen (14) SMS's later, numerous phone calls and I have yet to receive a call from 'On The Dot' to make arrangements for the delivery of the Explora, in fact when I followed up with them they have no record of my order. My interaction with the NUMEROUS DSTV call centre numbers and agents has been frustrating and infuriating to say the least. A simple process that should take approximately 1 to 2 hours has been dragging on for almost a month and a half now. Absolutely pathetic and frustrating service delivery and to date attempting to follow-up has been...FRUITLESS, TIME CONSUMING and FRUSTRATING!!!!! Useless...