Poor service delivery

Good morning I have been with Dstv multichoice for the past 10 years. I have been able to downgrade/upgrade my services without encountering challenges and I was paying via debit order on monthly basis. However, end of June I upgraded from from access to compact services where the problems started. On the 4th July services were disconnected then I paid R376. 00 as advised when I made a call to enquire, proof of payment was sent, payment were was allocated and services were activated. Come 07th July services were inactive called multichoice and was not assisted because thye were unable to activate my services. So since then I called again on the 12th July and a consultant activated the services after i was informed to pay R5 and few cents.come 13th July services are inactive again, when calling multichoice a consultant will say they will allocate the payment so services can be activated. Guys... Services were activated but 3 to 4 days later they deactivate channels. 16 July same story and mind you I'm calling every time channels re inctive.. 21 July same story again called not assisted... 22 inactive again.. So re called again and channels are opened.. However I m not happy with the services that I have received since end of June wen I was upgrading 1. On /off channels 2. Charged reconnection fees where as I never disconnected service. I only upgraded 3. Paid for services that I only used for half a month due to Multichoice disconnecting services unfairly 4.Always re calling for 1 reccurent unresolved issue

Thanks