MT
Moeletsi T
1 reviews | Active since Jun 2018
04 Jun 2018, 19:31
Poor service delivery
Hello Peter.my Name is moeletsi from the East Rand.i have this huge problem with Multi choice.iam using the compact parkage with Explorer.first i cant hire movies on Box office, but thats not a train smash, my huge problem is not been able to watch HD channels everyday after 5pm or when its cloudy, if its raining its even worse. i have called the help desk the only thing they know is.have i restated or reseated your decorther, everytime i call them.i have moved my dish to a diffrent position, i have replaced the data cable that does not resolve my issue. my catchup programmes dont update, i can wait the entire week for one apisode to be available for me and even if it can update it does not update in an order.eg the queen on saturday it updated apisode 217 and moved to 220 ,no 218 no 219 but every month end i must pay them R475 in full were else i dont even get the fetures iam paying for.that really ****ess me off. i gave them a call again on the 23.05.18 the very same thing their agent asked me if i have reseated the explorer.i then lost it and told them of how useless they are,then l rated their service Zero. on the 27.05.18 i recived a call fron a lady by the name of Desiree Lesuthu quiring about my complain.i then explained my fastrations with them " Multi Choice".she asked questions about my setting i then told her i can only provide info when i get home because i was at work.she dropped me a mail.i then replyed to her and even took pictures as proof. i even asked her on a mail two times to send one of their technicians to come at my house to resolve my issue. but funny and strange enough the very same Desiree is no longer replying to my mails. so is that the kind of service we must get from Multi choice? its nice for them when we pay every month but when we have problems we must chase after their agents,i have been sitting with this problem of not being able to watch HD channels for more than four months now and iam not gonna pay any call out fees anymore.i want Desiree to organice the Technician before friday 08.06.18 to come configure the equipment because she has been asking questions i have been giving her a feedback and pictures of wat she asked now she is running away from me.iam so dissapointed in Multichoice,what they are doing is totally unexceptable.hence iam now excalating this.i wanna pay for something iam benefitting for not to watch 12% of channels instead of 100%.
Please get my issue resolved that all i want from Multichoice
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
05 Jun 2018, 08:13Dear Moeletsi Tsotetsi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Jun 2018, 08:13
Official
Dear Moeletsi Tsotetsi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
MT
Moeletsi T's updateReviewer Update
05 Jun 2018, 11:52Hopefully i will get a reply by end of business day.because my issue has been bending with you for two weeks now with no solid unswer or solution.
MT
Moeletsi T's update05 Jun 2018, 11:52
Reviewer Update
Hopefully i will get a reply by end of business day.because my issue has been bending with you for two weeks now with no solid unswer or solution.
DStv (MultiChoice)'s replyOfficial
05 Jun 2018, 14:54Good day Moeletsi
Thank you for contacting the DStv team.
I fully understand that you have an ongoing technical problem. This issue still happens even after several attempts for solution from the call centre.
Having said the above, it is important to have the decoder tested at the nearest DStv service centre or agency. Our technical team will inspect the device with its software and provide you with the feedback.
If there's no fault with the decoder. You will be required to contact an accredited DStv installer to check your installation. There might be a need to have your installation properly aligned to get the signal to your decoder.
Once again, thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply05 Jun 2018, 14:54
Official
Good day Moeletsi
Thank you for contacting the DStv team.
I fully understand that you have an ongoing technical problem. This issue still happens even after several attempts for solution from the call centre.
Having said the above, it is important to have the decoder tested at the nearest DStv service centre or agency. Our technical team will inspect the device with its software and provide you with the feedback.
If there's no fault with the decoder. You will be required to contact an accredited DStv installer to check your installation. There might be a need to have your installation properly aligned to get the signal to your decoder.
Once again, thank you for your invaluable support.
Kind regards
Dinah
Best regards,
MT
Moeletsi T's updateReviewer Update
05 Jun 2018, 22:29Good afternoon Dinah
who wil pay the installer must it be me the loyal customer again? until Wen? So i must pay both multichoice nd the installer until wen???? It means now all that you care for is the money from me the subscriber nd what about from your side as a loyal customer?
What are you doing besides just advising yes tomor i get it checked at Alberton and then what??? How come the prblm is only at certain times of the day?????
You people are not being so helpful,all i need from you is to send your technician to come nd check.i totaly dont understant why is it so difficult to just do as i ask.send your techician en get my issue resolved thats it.like u dont know how tired and gadvol iam, going up and down with one issue.if you as multichoice fail to send your tech,then i might as well take this stupid explorer and you have to refund me and i will terminate my contract with you guys because you failing to help me.only one lauzzy thing.send your technician your technicin to my house that all iam asking for.how difficult is that????????
MT
Moeletsi T's update05 Jun 2018, 22:29
Reviewer Update
Good afternoon Dinah
who wil pay the installer must it be me the loyal customer again? until Wen? So i must pay both multichoice nd the installer until wen???? It means now all that you care for is the money from me the subscriber nd what about from your side as a loyal customer?
What are you doing besides just advising yes tomor i get it checked at Alberton and then what??? How come the prblm is only at certain times of the day?????
You people are not being so helpful,all i need from you is to send your technician to come nd check.i totaly dont understant why is it so difficult to just do as i ask.send your techician en get my issue resolved thats it.like u dont know how tired and gadvol iam, going up and down with one issue.if you as multichoice fail to send your tech,then i might as well take this stupid explorer and you have to refund me and i will terminate my contract with you guys because you failing to help me.only one lauzzy thing.send your technician your technicin to my house that all iam asking for.how difficult is that????????