Poor Service delivery

We recently went into Multichoice Newton Park Port Elizabeth to do our upgrade from SD to Explora. To cut a long story short, I was not given the correct advise regarding the different trade in options and so took the R799 option, having 2 exploras this would not work. I then logged the complaint and after NUMEROUS calls and hours of FRUSTRATION the DSTV installer is here today to install. But he is only installing the Smart LNB as they are 'doing me a favour' I was told. Excuse me but this is a service I am entitled to and I want the offer where I can get the 80Cm dish as well. This is now not happening today and hence I sit with another weekend without DSTV that I am paying a lot for. I need this sorted out, as I cannot waste more time on poor service delivery as I also have a permanent job to that and this is taking time away from that. I expect an urgent answer on WHEN you will be installing the 80cm dish.