Poor service delivery

My name kgwaredi Maria molefe,customer number ***3.my problem started last month when I called call center to add extra view on my package I'm on DStv compact on price lock .I was paying for R478.00 every month ,was for my subscription,,decoder insurance and R99 for add on movies and total was R478...then for 2 months I had a problem with my bank so the debit order didn't went through so I paid cash .my problem now is when I asked them to add extra view the first consultant I spoke to told me that I will be paying R583.starting this month on the 7th of June 2021.

I was surprised when I check on their WhatsApp how much must I pay this month it shows that I must pay R853.99 ,on the 3rd of June 2021 I called call center again so that they can explain this ,the consultant told me about R409 which is my subscription,R50 reconnection there's so much that is not making sense on my account,my account was never disconnected and noone called regarding the cancellation on the agreement we made regarding price lock.so I asked the consultant to escalate my problem to the financial department .I called again on the matter if my problem was attended to but the consultant said no the is no respond from them I ask her to escalate it again she promised that they will call me before the 7th of June to resolve it.

On the 7th June 2021 I call again cause the was no response from multichoice regarding the matter . Today 8th June 2021 I went to pep store and pay R600. I couldn't pay R853.99 cause this is ridiculous and this company doesn't take us serious.we use our airtime to call them lots of money is spent on buying airtime but they don't care.

We are paying to watch this channels ,they are not doing us any favour here but they act as if we owe them.im not happy at all with their services since last year October 2020.everytime when I ask them to add something on my package then I started having problems.last year it was the Add on movies then hellopeter helped me now same problem,I asked them to add extra view then the problem started.

And this company must hire or train people who understand what we are complaining about because I had a bad experience with most of their consultant.most of them are clueless.