Poor service delivery

Never have I i experienced such level of incompetence. I downgraded my package on their watsapp self service platform and confirmed the amount due for payment which i paid. A few days later my account was suspended. To call their customer care I had to hold a whole 20 minuets to talk to a consultant who seems not to even know how their service works. The line disconnects you after a couple of minutes and to call again you have to talk to a new consultant and start you r story afresh. After a couple of attempts i was advised that they watsapp service is not efficient and that i must pay a reconnection fee of R65.

Honestly I am tasked to pay a penalty for a faulty service that they so much advertise to be the best form of connection with them? The customer card is a complete waste of time because their consultants really do not have a a solution except to say management will call you, and when you leave your number noone calls back. Have you really been enriched by our monies dstv that service delivery is no longer paramount? I am disgruntled beyond measure and just wish some meaningful competition could come ip please because these guys are taking is for a ride