Poor service - Delayed response

I recently signed up for the R899 DSTV Explorer promo/deal. At this point in time I had 2 subscriptions under my name (one with an explorer and a standard PVR as extra view at my family residence, and one HD PVR at my apartment), both working fine. Following the purchase of the R899 deal I requested Multichoice to transfer the one subscription (at family residence) to a family member of mine. Ever since I lodged this request, I had numerous problems.<br> First of all I'm still waiting on Multichoice to send an accredited installer to install my explorer (the first installer as provided by them said he could not do the installation due to my communal dish set-up) although I have it for more than 1 week now, and its activated which means I pay for a service I do not get to use.<br> The subscription at my family home is giving them endless troubles.<br> I've been on the phone with Multichoice on numerous occasions in order to get this sorted, but to no avail. Not only does this consume a lot of my time, but it cost me a lot of money as well. <br> <br> As a paying customer I'm disappointed in the level of service delivered to me and my family up to this point, especially considering the premium I pay.