Poor Service, Defective Products

I Purchased a DSTV Streama from Makro in October. The device did not work and I was told to drive all the way back to Makro to exchange it. I stay more than 60km from my nearest Makro. Two weeks after getting the second device, it also stopped working. I was once again told to go back to Makro. When I was at Makro this time, Multi Choice said that I need to take the device to them for assistance. I unfortunately can not get to a multi choice store as they are in crime riddled areas. The lady from Multi Choice said that she would send an email to try assist me so that I can post my device. This lady, Zinhle (***-i316) has done nothing. It was all empty promises. This company is really difficult to deal with and just keep their customers hanging on the phone for hours on end.