Poor service / Decoder software removed

Since January 2018 Multi Choice TV broadcasting is causing irritating problems and nobody from their stable could provide answers nor assist to rectify the problem. At first, notices appear whilst watching a program informing not to switch off the decoder, the account’s validity is been checked or simply rebooting without reason whatsoever. Not to speak of the picture pausing for long periods seemingly as a result of a poor signal. However, the problem escalated now whereby my DSD 3U DSTV decoder suddenly switched off and only display an amber light in the middle with a green and red light flickering next to it. I switched it off for a couple of minutes and restarted the decoder. It worked fine for about half an hour when the same problem appeared. After several attempts to reboot the decoder I replaced it with an identical one with another power supply that I use as a spare when on holiday. It worked fine but after a while it suddenly went off and displayed the same flickering lights. I filed a request from their website under the option “Send us a message” and nobody responded to my request. I then phoned the customer service and was informed that my account ( ********** 6) was paid up to date but the decoder is faulty and should be tested by one of their Service Centers. Whatever the outcome, their verdict will be final and I will be left with no other choice but to accept it. This has raised a red flag and I’m of the opinion that Multi Choice has intentionally disabled/removed the software on both my decoders as it is highly unlikely, if not impossible, that both the decoders were faulty displaying the exact symptoms one after the other. For the unqualified to establish and to prove the latter will be of great cost but might be worthwhile. I have been a DSTV subscriber for many years and never had these issues with the older model decoder. Perhaps it is time to move on and utilize the latest Internet video streaming options.