Poor service

I have been paying my DStv account every month, March 2020 money was debited in my account with out my authority and when i do follow up a consultant advise me is regarding Explorer of which I didn't order and was delivered where I am not staying and sign by somebody else after confirming my details. Spoke to 10 consultant my issue hasn't been resolved its been 10 months and on Sunday 10 January I was promised that a manager(Mahomed Hanif) will constant me.