Poor Service

The service I'm getting from DSTV is poor.

From the 05th October 2019 I've been logging complain but I'm not getting any help and on Monday they decided to disconnect my decoder. I've been calling since to get help but I'm not getting any help.

Yesterday some guy gave the number he said it was for billing department because they are the only one who can assist me, when I call the number its a fax number and when I call again I'm being told theres no number for billing department they can only send email to them to call me but since the 05th October today its the 18th October they told me they have been sending emails to them but no one is calling me.

When I called again just now the lady I spoke to told me from their system no email was sent to billing department regarding my complain, that means all this time they have been fooling me!!!!