poor service

DSTV want me to pay for something that I did not authorize and I called them to cancel they advised me that it is cancelled now its month end they disconnected my service, I called Akhona today to try to reconnect but not winning. I advised her that the is a recording of this that clearly states that my fees will be reversed they still want me to pay, and I'm being held as ransom for R300 their team leader is useless as well because he ignored my request to speak to him and Akhona refused to give me their name, I think Netflix has better customer service than multichoice!