Poor Service

Morning,

Please advice how we got to this stage, ***. My Explora installation was scheduled on the 9th of December, no one called to change anything, when i log on to check status, it tells me the 14th of December.

i waited the whole day with my kids on the 9th for nothing, didn't even get an apology.

unacceptable, please cancel my installation, i'll rather go buy cash and get it sorted by my self, or just continue watching Showmax/ Netflix online.

when i spoke to DStv, they say i must call the installer, But that was not the agreement, the agreement was he will come and install before 12 on the 9th, what changed? no one said i have to call him when i was taking the contract.

So he hasn't installed anything and i want to cancel, that's all.

also note this aint my first complain this year, you once billed me twice for things i never subscribed to, i never even got an answer y or an appology, i just got the refund.

poor service.

Kind Regards, Collen Kha****bi | *** | ***