Poor service

I am writing this with a great sadness 😔.I have been engaging with DStv multi choice from the day my WiFi subscription was terminated without my consent on the 06/03/2924 till date.today is my sixth day without internet for my kids to fullfill their school works as this was subscribed specifically for their education.The sad part is I've been a loyal customer for multi choice for years and never disappoint them with payments.Imagine paying your monthly subscription and the service provider decides to terminate your service utilising your payment as a cancellation penalty knowing very well that you are about to complete your 24months contract with them.instead of being fair and renew the contract they find a wrong way of making money by penalizing you and when I ask them the reason behind no one knows why they All say it's due to non payment and advise me to to make a new application hence I made a payment.my monthly payment date is 07th of every month but my termination occurred on the 06th of march.i received a call from internet department two days ago claiming to be of assistance to me.what made me angry is when she says she is calling me for a new application and I must pay a sum of money before she can continue.when I asked her why should I pay when I have a fully functional device she said, she was advised by one of the agents who confirmed with her that I am a new applicant and my service has been terminated 3 months ago.funny part was I only got out of their service few days ago.and I have 3 devices which is explorer and a decoder which I have been using for decades long before the internet service but they were never called.all my 3 devises are all insured.what puzzles me more is when I access my account using self service my internet service is wiped off the system leaving no trace of the starting date of my contract with them.I have multiple names of the agents from multi choice,about twenty plus whom I spoke to telephonically,whatsapp,Email.and Twitter these are all the communication means I have app**** for my assistance but still today no one helped me.all of them say one thing in common after my communication with them.they all say they have escalated the matter as they don't understand why this is happening to me and i should expect a call from their internet department within 48hrs for assistance,but no one reverts back to me.i have been traumatized for being DStv multichoice customer as some of their agents were friendly trying their best whilst some where rude to me imposing their own ideas on me without being able to fit the shoes I'm currently in.yes at times I'll be furious shouting as frustrations took it's tool over me.after all I'm a reasonable person to those who are reasonable towards me too.imagine being told same by more than twenty agents for six days every day without a solution.when I ask the possibilities of speaking directly to their team leaders or internet department they all say one thing saying that only them can access those departments not us as customers.i have been given different references to follow up with but each time I engage the agents asks me the nature of my references hence they should use it to follow up to avoid treating my issue as a new issue every day I call them.thid is torture to me.my kids school assignments are behind because of all this.😭😭😭😭😭