Poor Service

am very frustrated and disappointed from the service I got on Tuesday the 4th of January 2022 from one of your representatives by the name of Luwade Pillay. I called to ask from my subscription to be downgraded to Dstv Access, which he advised that the account will be downgraded on the 2nd of February 2022 fair enough I accepted. I then asked him how much do I need to pay to cover this month of January he advised me that I don't need to make a payment it is reflecting a credit, I asked him the question twice which he kept saying nothing. He further went on and suggested that I take up the offer of their discount which I can pay R89 for Dstv Access package from next month which I couldn't understand as I never had of it, I wanted to know the catch on the amount he confirmed there's non , dstv is just assisting their customers during Covid. My viewing was stopped on Wednesday the 5th of which it was said I didn't make a payment. I called again on today to get clarity which I spoke to Sphelele who didn't even want to hear my explanation she treated me like an illiterate telling me that do I not know dstv is prepaid I need to pay for my viewing , I mean I was told not to pay when I asked for the amount why would I want to view for free. I believe the calls are recorded and would like to be issued with my call recording with Luwade and would also like the call to be listened to , this is an inconvenience cause by one of your employees. I am not even sure if that guy works for multichoice but I guess he does because I called your call center number.

I hope my query will not fall on deaf ears as I will also send it to other platforms.

Regards SD Changalasi