Poor service currently experiencing with Multi choice

I have contacted Multi choice twice, I am unable to log in into the MyDstv App, since I made payment 2 weeks back, I called in and the first lady I spoke to informed me it's a general technical issue which should be resolved in an hour time, I should be able to log in in an hour, I tried again with no success, I called in again last week, spoke to a lady and a gentleman who assured me they will call me back as they can see my online profile is not activated after I supp**** them with my login information, up to today the issue is not resolved and it's almost month end with no resolution and I know they will be expecting payment month yet I am not enjoying the service I paid for. PLEASE GET THIS SORTED ASAP, my number is *** which is linked into my Dstv account