Poor service " *********"

On the 19Dec i paid my dstv account and my account was deactivated, they said i must bring them a proof of payment of which I did. I sent them my bank Statement with clearly shows the payment with my reference number and my account number. They were not satisfied saying i must give them an sms of which i did not have it. I went to the bank they gave me an email with the proof of payment and i forwarded it to them.... again they are saying they cannot locate the payment. Today's date is the 05th and i pay my account on the 15th since 19 Dec 2020 i have been out of dstv which i paid for, next week its the 15th Friday I must pay again for Jan when I didnt have a privilege to watch the dstv that I've paid for. They are making a fool out of me instead.