Poor Service Complaint

I have been a customer for almost 15 years, and I have never experienced such disappointing service. Around the 11th of March, I reported a signal issue caused by a rusted satellite dish. I was told this would be covered by my insurance, but up until now, nothing has been resolved.

Since then, I have had to call multiple times, repeat my story to different consultants, and I have been given promises of callbacks and installer visits that never materialised. To make matters worse, the installer was sent to the wrong address in Johannesburg instead of Durban, and this error has still not been corrected despite several follow-ups.

It has now been almost a full month without proper service, while I continue paying for DStv and using my own data to stream content that I should be able to watch on my TV.

This level of service is unacceptable, and if this matter is not resolved urgently, I will have no choice but to cancel my subscription.

I request urgent assistance to resolve this matter and appropriate compensation for the inconvenience caused.