POOR SERVICE

Good day

My name is Tshegofatso and ive experienced the worst service from dstv team my customer number is ***,on the 29th January 2020 made an EFT of R400.00 then the service got off called the call Centre and forwarded proof of payment apparently each an every week have to call their call Centre to reinstate the service back sometimes even twice a week. on the 28th February made payment of R400.00 by cash but still they keep on switching off the service, the explanation that I get is the payment haven't been allocated on my account and by surprise each and every time they put the service back on they charge R50.00 penalty fee and I'm making payment before the agreed date which is the 3rd, not sure if the consultants need more training or the companies system need to be improved because the agent will put on hold for about 20 minutes just to get the service even today I did spend 30 minutes on a call with the consultant