Poor Service

I have now received 5 x calls to cancel insurance on my old decoder and move it to the new Ultra decoder. I have provided my details almost two weeks ago and today received another call for the same thing telling me the insurance change hasn't been done. The agent (name will be provided if required) was argumentative and unhelpful. At one point she told me she won't cancel the insurance on the old decoder and insure the new ones.

Having been a loyal DSTV customer for what must be almost 20 years now, this is not how you treat your customers. Rather poor from Multichoice.