POOR SERVICE

Good day

Due to the fact that I have been retrenched since November 2019 there were times that our services with DSTV had to be terminated due to no payment received. When we had funds we had the service connected again. Close to the end of last month a friend suggested that we should rather downgrade to a more affordable package rather than not being connected at all. We requested a downgrade to the second cheapest package.

About 10 days ago our problems started. We received an error E48 although there was no bad weather. I followed the instruction on Whatsapp but still the problem persisted. I tried the call center and after numerous unanswered calls - the phone rings for 5 minutes and then just cuts out - when my R50 airtime was about used up, had to be contented that the problem was with the decoder or the dish. In the past the problem was solved by the call center agent. Now I have to get a technician to do the fault finding and pay R400 - which I don't have - and be told that the dish was not aligned or there was a problem with the eye or whatever.

I just find it extremely mind boggling that for years there has been no problem and now all of a sudden after downgrading to a cheaper package all this **** happens. Very odd