Poor service causing customers to spend extra

my services are blocked but I paid on the 3rd of January 2021, I paid R20 reason being that , that was the due amount I saw on the Dstv app . Today on the 7th, my services are blocked. I called the call clans spoke to one of your agent, I explained that I changed from dstv compact to dstv access beginning of February and the agent who was helping me even told me after changing to dstv access my due amount is R14.19 which stayed that way even on the dstv app until 3 February where I wanted to pay , when I checked on the app it still showed that I should pay R14.19 so I paid R20 . Today on the 7 th my dstv services are blocked, on the app it shows that I should pay R7 due today, however the call center agent says on her side it shows that I should pay R154 , when I checked balance it now show that I should pay R154 due today. The call center agent told me Datv app has a problem it doesn’t give accurate information. But I have been using Dstv app for months now I have re**** on it for amounts due for months and never had a problem. I never received any information fromdstv telling me that I should disregardDstv app because it is not accurate. The call center agent told me she will escalate the matter to finance and they will call me after 24hrs, I asked her what her name is and she dropped the phone on my ear. I feel that this is unfair because I must now pay reconnection fee wheas this was not the mistake caused by me.