Poor service - call centre staff does not do anything - account is paid every month but on the 9th of every month dstv gets suspended due to poor work from billing department, it cost me R150.00 month from a cell phone to phone DSTV put on

Poor service - call centre staff does not do anything - account is paid every month but on the 9th of every month dstv gets suspended due to poor work from billing department, it cost me R150.00 month from a cell phone to phone DSTV put on and every month the call centre people refuse to give any contact details of a supervisor or manager that I can call to have the probem resolved. i get charged everytime a reconection fee and my account is not in arrears???