Poor service call center & Randburg offices

On the 16th July I went to Multichoice offices in Randburg to change my HD PVR, waited for over an hour because of system upgrade issues and for some reason the new system did not reflect that I was paying insurance for over a year already before getting my PVR swopped. When I got home it did not work and kept on saying that the smart card needs to be paired to the decoder. Phoned the call center multiple times and no-one was able to sort out my issue - even spoke to a so-called manager there(Roland) that was going to call me back and never did - only to find out afterwards that he was only a supervisor posing as a manager??? what's up with this multichoice???? The lady that assisted me to get the decoder swopped never tested it properly while I was at the offices in Randburg(training issues??), now(on the 17th) the call center wants me to go back again. The service that multichoice is offering to their clients is shocking saying it nicely. I am still waiting for the next supervisor(Mpila) to contact me in trying to get this resolved. Looks like no-one at multichoice cares anymore with regards to proper customer service.Awaiting feedback soonest(not that I expect anyone to respond)