Poor service

I have an extra view at home, the primary decoder (***) stopped working, i then went on and bought a new decoder (S***) ICU/SC: *** i want this decoder to be activated and linked to my package, it over two days now your agents has been failing to do this simple task.

I am now told i have to wait another 24 to 48 hours, remember i paid a full month subscription, i demand my issue is attended to immediately or you should pay back my money for all these day i have been paying for a non - existing service.