CR
Carel R
1 reviews | Active since Feb 2013
07 Feb 2024, 07:19
Poor Service
Their call center shows on their website that they are open from 0700 to 2300 When you phone before 0700 you get a message that the call center is closed and only open at 0800
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Feb 2024, 07:27Hi Carel du Rand,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Feb 2024, 07:27
Official
Hi Carel du Rand,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
CR
Carel R's updateReviewer Update
07 Feb 2024, 07:43I have another complaint regarding solving a problem with my extra view decoder.
It works fine for a monent and then I get an error code E143-0 saying has lost connection with the primary decoder. I have taken it to their service center in Pietermaritzburg and they reset both decoder and gave them back to me.
When I got home and connected both decoders the problem had not been clear.
The decoder corrects itself on occasions and just fails a little later.
I cannot watch any TV program a
It works fine for a monent and then I get an error code E143-0 saying has lost connection with the primary decoder. I have taken it to their service center in Pietermaritzburg and they reset both decoder and gave them back to me.
When I got home and connected both decoders the problem had not been clear.
The decoder corrects itself on occasions and just fails a little later.
I cannot watch any TV program a
CR
Carel R's update07 Feb 2024, 07:43
Reviewer Update
I have another complaint regarding solving a problem with my extra view decoder.
It works fine for a monent and then I get an error code E143-0 saying has lost connection with the primary decoder. I have taken it to their service center in Pietermaritzburg and they reset both decoder and gave them back to me.
When I got home and connected both decoders the problem had not been clear.
The decoder corrects itself on occasions and just fails a little later.
I cannot watch any TV program a
It works fine for a monent and then I get an error code E143-0 saying has lost connection with the primary decoder. I have taken it to their service center in Pietermaritzburg and they reset both decoder and gave them back to me.
When I got home and connected both decoders the problem had not been clear.
The decoder corrects itself on occasions and just fails a little later.
I cannot watch any TV program a