Poor service

I am a premium subscriber. About a year ago I got a new decoder with a new smart card. Since then on numerous occasions my DSTV service is suspended due to non payment. I have even been handed over to their debt collectors three times. I pay my DSTV account every month via debit order like clock work. In the end my account is credited, or the account is reactivated. Over the last week my DSTV service was switched of again, again a R800 debit order was run successfully against my account. I made many calls, I keep getting told that they are going to escalate the situation but nothing then happens. I am at my wits end. If I am behind on a payment I would at least like to have someone tell me what it is, but no one in the support center can help me. You are not allowed to speak to anyone in accounts, they are a protected class. The term "escalation" is used to get you off the phone. I logged into my account. Apparently I was R450 behind. I don't know what this is for, and no one can help me with a payment history but I paid it anyway. The DSTV was switched on immediately but the Showmax, boxoffice and explora were inactive, as though I never had these services to start off with. The worst part of all is that my account now shows that I owe R850 that is due today. So after paying out of pure frustration the R450 that I was told I was behind on, my account immediately said that I was now another R850 behind and that that was also due today. I cannot believe how unhelpful the support center is and how difficult it is to fix an error like this. I dont mind paying more either by increasing the debit order or paying via some other mechanism like EFT an additional amount. But I want to know what I am paying for, I do not want to be handed over after my debit order that I agreed to was successfully paid and I do not want to struggle for a week to get my service activated. I am probably going to have my service switched of or be handed over to the debt collectors around the 7th of next month again and then my account will be reconnected after calls and a discussion with the debt collectors call center. I don't know if DSTV has aspirations of becoming an SOE but their service is comparable to one.