Poor service by *********** call centre staff

<p>I called in on 08 March 2017 to enquire about my yearly payment amount. I was given a figure by the call centre agent and that the amount is due on 28 April 2017. Payment options on the website are only available if there is a balance outstanding on the account. </p> <p>The billing processing happened on 01 April 2017 and my account balance is reflecting a higher amount than what was stated by the call centre agent on 08 March 2017 due to a price increase, After speaking to 2 agents for approx 25 minutes on 01 April 2017, I eventually spoke to the call centre team leader Mahida, who implies that this scenario is my fault as I did not travel 30kms to Randburg walk in centre to pay the original amount prior to 01 April nor call in to the call centre again to state the issue. She also stated that the convenient website is not the only option for customers to interact with their DSTV account - why have the website in that case bearing in mind this is a digitally focused society now? In all this time I was made out to be the one in the wrong and neither person accepted responsibility nor apologised for their messup.</p> <p> </p> <p>I pointed Mahida towards the initial call recording of which I do not expect a response... I guess the monopoly of DSTV doesn't really care</p>