Poor service by ******** and aggressive assistants

This morning I received an SMS from Multichoice informing me that I owed them money and hence my subscription has been cancelled. I ignored it because I have a Debit Order with them. They withdraw, what I owe them, from my account. This evening my decoder's PVR function did not work. I called the call centre. The first assistant could not restore my service and said that it would be done in an hour. After 2 hours I called again. The assistant said that I should pay to have the service restored. I explained about the Debit Order and she put me on hold. After 20 minutes the line went dead. I called back again. The third assistant had an attitude and argued about everything. Eventually he restored the service. However, when I tried to watch a Catch-up program, I found that all the programmes, which had been downloaded through the dish and which were ready to be watched are now deleted. I now have to download them through the internet at my cost! This is pathetic service by a useless company with ******** and aggressive employees!! No wonder Naspers dumped them. It is better to remove the bad apple in the batch before it spoils all the fruit.