DR
Dovhani R
1 reviews | Active since Feb 2020
05 Oct 2020, 09:52
POOR SERVICE BY DSTV CONSULTANTS AND TECHNICIANS
I requested change of decoder ownership on the 24th September and today I inquired about it only to find out nothing has been done. I indicated it was an urgent matter as my current decoder is not working properly but guess what no one attended to the matter.
Today I am being asked to provide my Smart Card Number , ID, Residential Address and Cell Number. What kind of service is this. Instead of attending to my problem I have to go home from work to get that info? POOREST SERVICE BY THIS COMPANY. IF THERE WAS AN ALTERNATIVE I WOULD HAVE CANCELLED AND JOINED THEM....
DUDUZILE the consultant is SO RUDE SHE WANTED TO END THE CONVERSATION WHILE MY PROBLEM WAS NOT RESOLVED.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
05 Oct 2020, 09:59Hi Dovhani Steward Rambau,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Oct 2020, 09:59
Official
Hi Dovhani Steward Rambau,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DR
Dovhani R's updateReviewer Update
05 Oct 2020, 10:05This is very bad. My family had to wait more than 2 weeks to watch TV properly while I have paid for the service? You must get good consultants not these rude ones you have there. Duduzile does not belong there. I don't want her to attend to my matters from now on until the end of out relationship.
DR
Dovhani R's update05 Oct 2020, 10:05
Reviewer Update
This is very bad. My family had to wait more than 2 weeks to watch TV properly while I have paid for the service? You must get good consultants not these rude ones you have there. Duduzile does not belong there. I don't want her to attend to my matters from now on until the end of out relationship.
DR
Dovhani R's updateReviewer Update
05 Oct 2020, 12:21OH MY GOD. Can't believe this. LOOK AT THE REPLY I AM GETTING FROM DSTV CONSULTANT DUDUZILE.
Thank you, please note document not loading, on the second form on at the top there is option to tick if you are new account holder or existing. Please tick there and resend form to direct email to process it today.
THEY KNOW I AM NOT A NEW CLIENT, SO WHY SHOULD I HAVE TO RE DO EVERYTHING JUST TO CHANGE DECODER? THIS COMPANY IS FOR ****S.
**** DSTV.....
Thank you, please note document not loading, on the second form on at the top there is option to tick if you are new account holder or existing. Please tick there and resend form to direct email to process it today.
THEY KNOW I AM NOT A NEW CLIENT, SO WHY SHOULD I HAVE TO RE DO EVERYTHING JUST TO CHANGE DECODER? THIS COMPANY IS FOR ****S.
**** DSTV.....
DR
Dovhani R's update05 Oct 2020, 12:21
Reviewer Update
OH MY GOD. Can't believe this. LOOK AT THE REPLY I AM GETTING FROM DSTV CONSULTANT DUDUZILE.
Thank you, please note document not loading, on the second form on at the top there is option to tick if you are new account holder or existing. Please tick there and resend form to direct email to process it today.
THEY KNOW I AM NOT A NEW CLIENT, SO WHY SHOULD I HAVE TO RE DO EVERYTHING JUST TO CHANGE DECODER? THIS COMPANY IS FOR ****S.
**** DSTV.....
Thank you, please note document not loading, on the second form on at the top there is option to tick if you are new account holder or existing. Please tick there and resend form to direct email to process it today.
THEY KNOW I AM NOT A NEW CLIENT, SO WHY SHOULD I HAVE TO RE DO EVERYTHING JUST TO CHANGE DECODER? THIS COMPANY IS FOR ****S.
**** DSTV.....
DR
Dovhani R's updateReviewer Update
05 Oct 2020, 14:21Another ****ing reply:
- Thank you, please note the change of ownership is giving error when trying to it therefore will have to escalate for further assistance
- Thank you for contacting DStv Live Chat. If that's all for today, have a great day further
DR
Dovhani R's update05 Oct 2020, 14:21
Reviewer Update
Another ****ing reply:
- Thank you, please note the change of ownership is giving error when trying to it therefore will have to escalate for further assistance
- Thank you for contacting DStv Live Chat. If that's all for today, have a great day further