Poor service, bullying tactics, unfair enrichment by a large corporate

In August, I took up dstv's offer to re-connect a contact plus at R379 pm for 3 months. A decision I now really regret.

I sent my request via whatsapp and the pro-rata amount due was confirmed. This amount was in line with the R379 pm. As soon as I had reconnect, there were additional fees on the account. I queried, was referred to the insurance team, they promised to cancel all insurance charges.

Subsequent to that and when I was due to pay for September, I checked the account and again, there were more charges over the R379 I expected to pay. Again, I called, spoke to a number of people over a long period of time. All promised to resolve the matter.

As I write, the account balance has not been corrected.

On 6 September and when my complaint had not been resolved, I requested the pro-rata amount of the days I had "used", settled that and asked that the service be terminated.

I was told the account would be corrected and closed.

Now I have an email from the so called dstvhelp saying the service can only be cancelled on 3 October. How is that possible when I had requested cancellation long ago and due to their own lack of service? When I called a few times to complain, they did not dstvhelp anything and attend to the complaint.

Then, they quote a cell number and claim they cannot get hold of me on it. Where they got it, only the person that keeps charging me fees I do not know can explain to them. Also, someone called about a week ago and promised to call back.

Had they addressed my issues then, I would have continued the service. Now I am not interested in then least.

dstv cannot give poor service and want to bully me to keep on being their client!!!!!.

I need the contact details of the relevant ombudsman to refer this matter.