Poor service both from agents and dstv

I have an issue where my secondary decoder doesn't load catchup at all, signal 100 I did contac6you guys after troubleshooting I was advised to bring in decoder and yesterday I did the person advised it was slow but there was no exchange or fix done in randburg coming back home I get there my primary I off I contact you guys speaking to Nthabiseng she fixes my primary decoder however my secondary pvr functions are not working, advised it would take an hour, asked for a supervisor to call, was told miss moloto will call and it's a day later I have jot been called my secondary decoder still isn't working perfectly... I need this fixed and also will need a credit of my services bot working for the day because it makes no sense to pay for something your not getting,