Poor Service between telkom and other areas

every week my dstv is cut major issues to get this solved. I am spending more time on the phone (my money) and nobody can solve my concern. Every time they will escalate to price lock department as they do not do accounts. Last week I got a reference number Thabo told me he see I paid too much and that they own me money. Also I signed a debit order for R899 per month, not every month the take 2000 and more, then I need to go and reverse the debit order as this was not my contract arrangement. Will pay my R899 monthly, Requesting Detail account from price lock foe my. Please check and come back to me