Poor Service

Understanding that Multichoice is also declared an essential service provider during 21 days lockdown. Clearly they have failed to live up to their obligation of providing us with the service we need. I paid my account on the 01/04/2020, but our account is not active still. They assured us that payment will be allocated and cleared within 15minutes after payment. None of that has happen, their call centre number just rings with no answer or any further assistance. Their WhatsApp number is only programmed to assist on limited topics only. It’s good as non-existing. They promised us that they will be working. I’ve been holding on their *** for more than an hour now. This is unacceptable and definitely not professional. Please just accordingly for Acc number: ***4. Payment *** and ***.