Poor service

I am incredibly disappointed with DSTV’s customer service. I have been struggling to resolve a payment allocation issue since September, and despite calling multiple times, spending hours with various call center agents, and sending numerous escalation emails, my problem remains unresolved. Every call feels like a cycle of unhelpful responses, with no one able to provide a solution or even a clear timeline for resolving this issue. This level of service is simply unacceptable and shows a disregard for customer satisfaction. I expected better from DSTV and am thoroughly frustrated with the lack of accountability and effectiveness.