Poor service

In 2017/10, I registered a contract with price lock at Multichoice. This year in October I discovered price lock renewed my account without calling me. The only thing I was told frm Twitter was tht there was a problem with my account and it wá ascalated. 01 Nov 2019 they tried to debit money frm my bank account, apparently according to my account with them, I re-newed my account fr another two years. After I complained, they called me, one of them told me tht he IS frm price lock department, he said they ascalated my account and they cancelled price lock. I asked him my statements frm 2015 because I had problems with multi choice. They only sent me due amount of R640. I asked them my billing, they never sent me.They suspended my account but wgen I webt to pay, I couldn't because I was told tht I need to call to ascalate my account. They called and said they were going to activate it, but they did not