Poor service

I had a problem with my extraview then I contacted the customer service to fix the problem on Friday. The consultant cancelled my subscription so now I can't watch tv. I have called about 10 times to fix the mess they have created and no one is willing help me. I spent R200 on airtime calling but only put me on hold for a very long time.

I paid in full I don't owe anything. I have been promised that this will be sorted in a few hours but no luck. I'm so disappointed and angry. All this is not my problem but I'm the one who is suffering and no one is even calling to explain what is happening.This is poor service.