Poor service

Worst customer service experience of my life!!!! Just a continuation of very poor service levels from DSTV over many years • On April 11th requested Holiday decoder activation up to April 30th, 2020 • April 13th called 4 times to fix problem 3,4, 2, and 6 minutes. Holiday decoder switched on all well...except my bill increased to R2244 ... an additional R1330 for 19 days holiday viewing... • Called to query this... this is when a total disaster unfolded o Told it’s a system problem, it will rectify itself at month end o Gave me a verbal Correct amount of R819 o Told she will try something to fix this... then my XtraView failed o Bill now changed to R214 from R2244 • April 20 my XtraView stopped working o Made 4 calls 7, 36, 21, 12 minutes XtraView working …. o Holiday Decoder disconnected for some unknow reason (I think it was the attempt to rectify the R2244 erroneous bill) • April 21 Made 2 calls 6 and 2 minutes respectively to rectify the problem... • April 24 made 3 calls 5, 25, and 41 minutes XtraView still not working Told he can’t fix it and a XtraView specialist will call on April 25th in the morning to fix the problem • April 25 at 10:09 made a 3 minute call to inquire when I can expect the call, told to wait until they call in a very arrogant aggressive tone…so much for customer services • April 25th still no XtraView and no call. In summary, I spent R210 on very frustrating telephone calls, I still don’t have a correct bill, and no XtraView service. It is very clear that the staff competency levels requires remedial action.