Poor Service

Poor Customer Service that I just received after speaking to your consultant by the name of Desiree Padayachee who just told me that she doesn't have authorisation to check why the account didn't account . I asked to speak to the Supervisor / Manager who can advise regarding the account number ***0 that has been stopped because of the debit order that didn't debit from my account. The account was deducting from FNB all along, I changed my bank account to Capitec Account then I walked to Multi Choice in Randburg to update my account number. still today the account its still not deducting from account. Then they're stopping the account.