POOR SERVICE

I am very furious towards Multichoice. I made a payment on the 04/06/2022, however my services were disconnected. I contacted their contact center and I was told I have a waiver insurance that I know nothing about.

I called them for 3 days consecutively without any help till Saturday 11/06 it was reconnected after an agent sent an email to some department to cancel the insurance that was added on my account without my consent.

To my surprise, today when I wake up my services are disconnected again and I don't understand why...