POOR SERVICE

On 22 May 2020, I erroneously paid R4000 into a dstv account. My intention was to pay R400. I called dstv on the same day to notify them of the error and to request for a refund. I was requested to submit the necessary documents, including my proof of banking details and proof of payment, for processing of my refund. I obliged. 11 days later my refund has not been processed, despite being told that it takes about 3 days for the money to reflect into my account. My emails to dtsv are not being attended of late. Yesterday and today I am unable to reach them telephonically. It's frustrating that have not received my R3600. 00, which I am in dire need of. Totally not impressed.