Poor service at its best.

I’ve been unable to view DSTV catch up (error msg: catch up not available in this country)since 25/07/2018, sat on the phone for over 20 minutes with a consultant (rebooting, resetting & checking signals) after failing to resolve this i was advised to visit the Dstv outlet, which i did and was given a new decoder now I’m getting a different error (catch up is only available to selected packages) & my package is PREMIUM, made another phone call, went through the same process, and needless to say i again have to take the decoder to the outlet.