POOR SERVICE AT DSTV MAPONYA MALL

Hi, I went to Maponya Mall Dstv Agency to downgrade on of my decoders, and I stood on the queue for a GOOD 2hrs before I could be assisted... There were two kinds of queues, The one for payments and The one for decoders....but Trust me, the there was only one lady assisting people for payments and downgrading and the queue was long....I went and complain to the Supervisor and nothing was done....The other four consultants were strictly dealing with decoders...

Few minutes after I complained, the lady who was assisting with payments left the booth and went to the bathroom for good 20min and the queue was stuck because we had to wait for her... The attitude of the lady was on steroids,

The sad thing about all these poor service we getting at @Dstv stores its a disgrace.... Currently Multichoice is not doing well, and they ate well aware of it because they know and they receive monthly, quarterly and yearly figures on how is the company doing.... They gave us that useless Government Service.... I even doubt the guy I was talking to is a Supervisors, he just spoke nonsense with that "You are the only one complaining look"

How can a shop that operate from 8-5 then still having employees taking lunch at 16h00?

It's just a matter of time before Multichoice close its doors completely..... With this poor service we getting in Malls, it's a good reason for one to stop paying.... I felt like I'm in Home Affairs Krugersdorp at some stage....

Two counters were closed for 1h30min